Underground wants you to be completely satisfied with your purchase. We will gladly accept regular-priced merchandise for return as long as it meets the following criteria:
1. Merchandise is in original condition and has not been worn, altered or washed.
2. Merchandise has all original tags attached.
3. Package is postmarked for return within 15 days of delivery.
4. Underwear and swimwear are final sales.
We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.
In order to process a return, you must send back the product in the original condition and in the original packaging along with a return merchandise authorization (RMA). To generate an RMA, log into your account through the My account button. Click on View details on your order number. Once in the detail for the order, click on the Add New RMA button to create the RMA. Complete the form with the quantity returned, reason, and method and include any comments. Click on Save RMA when completed. You will receive an email within 2 business days with instructions and the next steps to follow.
Online orders can be exchanged at our stores without an authorization. You will need to bring in your original receipt, proof of the delivery date, and a piece of photo ID in order to exchange product in store.
Shipping fees are not refundable.
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